Cancellation & Refund Policy

Last updated: 2026-09-08

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Short-term stays (nightly bookings)

• 7 or more days before check-in: full refund.
• Less than 7 days before check-in: 50% refund.
• Less than 48 hours before check-in: no refund, though we will try to re-book the dates and refund what we recover.

Lease listings (month-to-month and yearly)

Cancellations, deposits and early termination for furnished lease listings are governed by the signed lease agreement for that home.

Changes to dates

Date changes are subject to availability and any difference in rate. Ask us as early as you can.

If we cancel

If BMC Heritage Management has to cancel your stay, you receive a full refund of everything you paid.

No-shows and early departure

No-shows and early departures are not refunded.

How refunds are issued

Refunds go back to the original payment method (card, Venmo, Zelle, Cash App, PayPal or check) and usually take 5–10 business days to appear.

Contact

Email our support address to request a cancellation.