Privacy Policy

Last updated: 2026-09-08

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What we collect

When you make an enquiry or booking we collect your name, email address, phone number, stay dates, guest count and any message you send us. Payment card details are handled by our payment provider and never stored by us.

Why we use it

• To handle your booking and communicate with you about your stay
• To take payment and issue receipts
• To meet legal, tax and accounting obligations

Who we share it with

Service providers who help us operate: our payment processor, our email provider, and our customer relationship system. We do not sell your personal information.

How long we keep it

Booking records are kept as long as needed for accounting and legal purposes, then deleted.

Your rights

You may ask us for a copy of your data, ask for corrections, or ask us to delete it. Email our support address.

Cookies

This site uses only the cookies needed to keep you signed in and to make bookings work.

Contact

BMC Heritage Management — our support address.